Privacy Policy

1. Who we are

Britannia Bathrooms (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data fairly, lawfully, and transparently.

Data Controller: Britannia Bathrooms
Website: https://britanniabathrooms.uk/
Email: britanniabathrooms@gmail.com
Phone: 07532774972

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

2. The personal data we collect

Information you provide directly

• Your name
• Email address
• Phone number
• Home address or property address where works are required
• Details about your enquiry, bathroom project, quote request, or booking
• Any documents, photos, measurements, or information you send to us

Information collected automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed and time spent on the site
• Referring website or source
• Cookie and usage data

Transaction and service information

If you become a customer, we may also collect:

• Quotation details
• Order and invoice records
• Payment-related records
• Project notes, communications, and service history

3. How we use your personal data

We use personal data to:

• Respond to your enquiries
• Provide quotations and arrange surveys, consultations, installations, or related services
• Communicate with you about your project or booking
• Manage our customer relationship and provide aftercare or support
• Process payments and maintain accounting records
• Improve our website, services, and customer experience
• Keep our website secure and prevent misuse or fraud
• Comply with legal and regulatory obligations

4. Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the situation, we rely on one or more of the following:

Contract

Where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you, such as preparing a quote, arranging work, or delivering bathroom installation services.

Legitimate interests

Where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include:

• Responding to enquiries
• Managing our business and records
• Improving our services
• Website security and fraud prevention
• Limited operational analytics

Legal obligation

Where we need to process your personal data to comply with legal obligations, for example tax, accounting, consumer, or insurance-related requirements.

Consent

Where required, we rely on your consent, for example:

• For non-essential cookies
• For certain analytics tools
• For marketing communications where consent is required

5. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure the site works properly, understand how visitors use the site, and improve performance.

Strictly necessary cookies

These are required for the operation, security, and core functionality of the website. These do not require consent where they are strictly necessary.

Analytics cookies

These help us understand how visitors use the website so we can improve performance and usability. We will only use these where required consent has been obtained.

Functional or preference cookies

These remember choices or preferences to improve your experience.

You can manage cookies through your browser settings and, where available, through our cookie banner or cookie settings tool.

6. Marketing communications

If you contact us or become a customer, we may send you service-related communications where necessary.

We will only send you direct marketing communications where we have a lawful basis to do so, such as your consent or another lawful basis permitted by law.

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or by contacting us directly.

7. Sharing your personal data

We do not sell your personal data.

We may share your personal data where necessary with:

• Website hosting providers
• Website developers, IT support providers, and security providers
• Analytics providers
• Payment processors or accounting software providers
• Subcontractors, suppliers, installers, surveyors, or tradespeople involved in delivering your project
• Legal, professional, or insurance advisers
• Regulators, courts, law enforcement, or public authorities where required by law

We only share personal data where there is a valid reason to do so and where appropriate safeguards are in place.

8. International transfers

Some of our service providers may process personal data outside the UK. Where this happens, we will ensure appropriate safeguards are in place as required by UK data protection law, such as adequacy regulations or approved contractual safeguards.

9. How long we keep your data

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, insurance, and record-keeping obligations.

Typical retention periods may include:

• General enquiries: up to 12 months after the last contact
• Quotes and estimate records: up to 24 months
• Customer project records, invoices, and accounting records: up to 6 years after the end of the relevant financial year or contract, unless a longer period is required by law or necessary for legal claims
• Cookie data / analytics data: according to the settings of the relevant tool or until consent is withdrawn, where applicable

We may retain data for longer where necessary to establish, exercise, or defend legal claims.

10. Data security

We use appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

These measures may include:

• Secure hosting
• SSL / HTTPS encryption
• Restricted access controls
• Password protection
• Software updates and security monitoring

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Your rights

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request erasure of your personal data
• Request restriction of processing
• Object to processing based on legitimate interests
• Request transfer of your data in certain circumstances
• Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the contact details above.

12. Complaints

If you are unhappy with how we use your personal data, we would appreciate the opportunity to address your concerns first.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites. We recommend that you read their privacy policies before submitting personal data to them.

14. Children

Our website and services are not directed at children, and we do not knowingly collect personal data from children.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.